Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and safeguard personal data when you use our website (the “Site”) and our services.

1. Data Controller

The data controller is BALKAN TRUST LTD, located at 5 Georgi Stamatov St., ent. A, fl. 5, apt. 15, Varna 9003, Bulgaria. You can contact us at contact@balkan-trust.com.

2. Data We Collect

• Information you provide. Name, contact details, and any message content submitted via forms.
• Automatically collected data. IP address, device and browser information, pages visited, and timestamps (via server logs and cookies).
• Analytics. If enabled, anonymized or pseudonymized usage metrics from analytics tools.

3. Legal Bases (GDPR)

• Contract performance (to respond to your requests or provide services).
• Legitimate interests (to operate, secure, and improve the Site and our services).
• Consent (for optional cookies/analytics or marketing where required).
• Legal obligation (to comply with applicable laws).

4. How We Use Personal Data

• To respond to inquiries and provide customer support.
• To operate, maintain, and improve the Site and our services.
• To analyze performance and usage trends (if analytics is enabled).
• To detect, prevent, and address security issues and fraud.
• To comply with legal requirements.

5. Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

6. Sharing & Disclosure

We do not sell personal data. We may share data with trusted processors (e.g., hosting, email, analytics) under data processing agreements, and with authorities when legally required.

7. International Transfers

If data is transferred outside the EEA/UK, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) where required.

8. Security

We implement technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.

9. Your Rights

• Access, rectification, and erasure of your personal data.
• Restriction or objection to processing, and data portability.
• Withdrawal of consent where processing is based on consent.
• Right to lodge a complaint with your local supervisory authority.

10. Cookies

We use essential cookies to run the Site. Optional analytics/marketing cookies, if used, are activated based on your consent. You can manage cookies via your browser settings.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices; review their policies separately.

12. Children’s Privacy

Our services are not directed to children under the age required by local law. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date will reflect the latest version. Continued use of the Site signifies acceptance of the updated Policy.

14. Contact

Questions about this Policy? Contact us at contact@balkan-trust.com or by post: 5 Georgi Stamatov St., ent. A, fl. 5, apt. 15, Varna 9003, Bulgaria.